WiFi down

I am working on getting a post up about Italy but it has been a little difficult because I feel like I have so much to say. It doesn't help that our WiFi is not working in the house which has been really annoying. It's made worse by the fact that our host family has no idea what is going on because the only person who uses the computer and the internet is their oldest daughter, Elana, and she does not live with them. She is the only one with an account on their computer and they cannot access their own computer because they do not know the password to get on it. Elana was over the other day to see if she could help and spent 3 hours or something on the phone with the internet company and couldn't figure it out. We were trying to get to someone who spoke English because it was difficult to translate the problem we were having and then translate the directions they were trying to give us. Eventually we got to someone who spoke English and they put me on to talk to him. When I explained the problem, he said we needed to call a number that we had already tried and that had been no help, and he responded with "Well if they couldn't help you, what am I supposed to do?" I told him we wanted someone who spoke English because we were having a hard time translating, and then I heard a click and the phone started beeping signaling that the call had been disconnected or he hung up on me. Customer service is not very helpful here. We got a hold of someone else who told us we needed to put our computers in Spanish and then the fix should be easy, but we looked up putting our computers in Spanish and it seems you have to buy something which we do not want to do, or think we should have to do. Renee and I have tried everything we can think of, but nothing seems to be working so we have had to connect our computers directly to the router in order to get internet. This was causing a bit of a problem because the router was in our host dad's bedroom and, although he is never there, Sacra didn't really like us spending a lot of time in there, which is understandable since it is someone else's personal space, but just frustrating. Today they moved the router into the kitchen, but their motives for this were different than the fact that now we wouldn’t have to be in our dad’s room to use the internet. They thought that maybe by moving the router closer to our room that the problem would be solved, and decided to show and explain this to me when I was half asleep and had only gotten up to go to the bathroom and was planning on going back to bed. I did not have the patience at the moment to explain to them that that was not going to solve the problem, and then I was annoyed because I couldn’t fall back asleep. Renee and I are starting to lose our patience with the whole thing because we cannot seem to find the right words to explain to them what the problem is and the fact that it is not a problem that is going to solve itself over night (as Sacra seems to think when she asks us every day if the internet is working now) or something that is going to be fixed by moving the router. One of our program directors is coming over tomorrow to see if she can help out and we are hoping that she can help translate and maybe talk to the company to get this figured out. My only other thought is that there is a guy in our program who said he works for the tech center at his school and he could maybe help us out, but here you don’t really have friends over to the house unless you are the head of the house (so parents or if kids move out and have their own place), so I don’t know how our host mom would feel about this, and I think it would be made even more uncomfortable by the fact that he is a guy. It’s been very frustrating because in the states, if the company could not fix the problem for you over the phone, they would most likely send someone out to your house to figure it out because they don’t want dissatisfied customers. It is times like these I wish I was more of a technology buff and could figure out what to do. Hopefully we can figure it out tomorrow with our director because the more time that passes, the shorter my patience gets with our host mom and everyone for not understanding.